Lotte Giants fans are voicing their frustration after the team introduced a new QR code-based payment system at Sajik Stadium, replacing traditional card and cash options.
The change, part of a broader renovation of the stadium’s food and beverage district, was announced by the club on April 7. Under the new system, spectators must scan QR codes posted in front of food vendors to order and pay via smartphone.
While the team argues that the digital system enhances convenience and prevents crowding, both spectators and store operators report the opposite.
Lines still form as customers pause in front of stalls to complete their orders, causing congestion similar to the previous setup.
Some spectators, particularly the elderly and foreign visitors, are struggling with the mobile-only platform, leading to missed purchases.
Store owners also expressed discontent, citing a drop in sales and added transaction fees from the QR service.
Critics also pointed out the inconsistency in Lotte’s explanation. Unlike food stalls, stadium merchandise shops and convenience stores still accept cards and cash.
Despite promoting accessibility, such as offering a small percentage of game-day tickets for those unable to book online, the team has yet to provide alternative payment options for those unfamiliar with QR technology.
Although the installation of kiosks has been mentioned, no specific timeline has been confirmed.
